24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting packages are round-the-clock, which means that you can forget all about waiting for several days so as to receive assistance. In case you are not our client yet, you can call us, chat with a representative or send an e-mail. If you already have an account, you can open a support ticket on top of the other three methods of communication. You can pick the most suitable way to contact us based on what your location is or what hardware you are using. We can easily help you for almost any webhosting-related question that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you will be able to benefit from our 24/7 technical support services even on official holidays. Your websites will be available all the time and so will we. With a lot of connection options, you're able to choose the easiest approach to contact us and inquire about our services in case you don't have an account yet, or get support in case you are already our customer. You'll be able to phone us, have a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with a one-hour answer time guarantee, although it hardly ever takes more than 20 min to get assistance whatever the nature of the problem. Using our customer and tech support services, we are there for you when you need us, not several days later.
24/7 Customer Support in VPS Servers
If you purchase a VPS server from our company, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the United States of America, the UK and Australia along with a live chat service. When you're an active customer and you need assistance with a technical issue which requires longer time to analyze or resolve, you will be able to open a ticket through your billing account or you'll be able to send an e-mail message and we will handle the problem and send you a reply within one hour. The answer time is warranted 24/7, including holidays and weekends, however for most issues it takes less than 30 minutes to receive support. Our support service covers your VPS as well as all the pre-installed software it features, so in case you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum reply time guarantee, you will enjoy extremely fast support when you purchase a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore if you open a ticket from your billing account or you send an email about any issue with your server or the pre-installed software on it whatever the time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the better option when the matter involved requires longer time to be resolved or if it has to be given to our admins, because it is easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to call us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.