If you have bought a web hosting plan and you have certain questions connected to a concrete feature/function, or in case you’ve bumped into a certain problem and you need assistance, you should be able to touch base with the respective support team. All web hosts deploy a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, because the most efficient way to solve a problem most often is to send a ticket. This type of communication renders the responses sent by both sides easy to follow and enables the customer service team members to escalate the issue if, for instance, a sysadmin has to get involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you’ll have to have no less than 2 separate accounts to get in touch with the support staff and to actually manage the hosting space. Constantly switching between different accounts can sometimes be a headache, not to mention the fact that it requires lots of time for the majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

Our shared hosting feature an integrated support ticket system, which is included in our in-house developed Hepsia Control Panel. As opposed to other similar tools, Hepsia will enable you to manage everything related to the web hosting service itself in the exact same place – payments, website files, e-mails, trouble tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with a few clicks of the mouse without ever leaving your Control Panel. During the process, you can choose a category and our system will offer you a variety of help articles, which will supply you with additional information and which may help you resolve any specific issue even before you post a ticket. We guarantee a ticket response time of no more than one hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was designed with the notion that you should be able to manage everything related to your semi-dedicated server account in a single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have an enquiry or come across a predicament, you can get in touch with our customer care staff instantaneously without the need to sign into some other admin console. You can browse your web files or check different account settings while posting a new ticket or reading the response to an older one. In case you have a vast number of tickets and you’d like to find a specific one, you can make use of the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a response in less than 60 minutes irrespective of the essence of your enquiry or issue.