If you ever face a problem with your website and are unable to tackle it on your own, ask the hosting provider’s customer support staff to help you bring the site back online. A fast resolution would be best, but many companies answer within 24 hours and even more, particularly if you are dealing with a reseller. Even if the problem can be sorted out without much effort, your site may not work correctly or it may not be reachable at all for a long time period, so you may lose prospective customers because it’s highly unlikely that anyone will be willing to come back to a site that’s faulty. Because of this, you ought to make certain not only that you can reach your hosting company, but also that they can reply and help you in a timely manner. If an application update doesn’t proceed as planned or you erase something by chance, for example, the website must be fixed swiftly so as to avoid lengthened inaccessibility.

One-Hour Response Guarantee in Shared Hosting

In case you’re using any of our shared hosting and you have an inquiry or experience a certain complication, you can contact us 24/7/365 by opening a helpdesk ticket or by sending an e-mail and we promise that you will get a response in less than 60 minutes. In case the issue can be resolved, we will do it before we get back to you, whilst if there’s something that you have to do on your end, we will supply you with all the required details – what settings to check, what workable solutions to try out, etc. Usually, you will obtain an answer within no more than half an hour, which implies that waiting for hours or even for more than a day to get help is something out of the question. Our 1-hour response time guarantee is valid for any enquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support staff reps are available all the time and they’ll respond to any ticket that you post from your web hosting Control Panel within only 1 hour. The response time is guaranteed irrespective of whether you have a general inquiry with regards to your semi-dedicated server or you face an obstacle and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24/7/365 to tackle any billing, general or technical issue. If you get in touch with us about anything that is within our capabilities, we will sort it out before we get back to you, so you won’t have to wait around for hours or even days while the problem perseveres. In case there’s something that you need to do on your end, we will supply you with the needed information – what possible solutions to try, what actions to take, etc.