In case you've ever had a shared hosting account before or you've dealt with any other kind of online service, you are probably aware from personal experience that for certain things it's better to speak with a live person on the telephone instead of exchange support tickets or email messages. If you want to find out more about a particular service before you buy it or in case something small-scale has to be made, for example, it will be far easier and quicker to get it done real-time. When you are able to talk with representatives over the phone, it is also very likely that you are working with a real website hosting provider, not a reseller. The level of support that you will get over the telephone differs between different companies - from common issues to professional tech support. Typically most suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical issues are handled via electronic mail or tickets.

Phone Support in Shared Hosting

All our shared hosting packages offer phone support fourteen hrs per day even on official holidays, so that if you do not have an account yet, you'll be able to call us and learn more about our services or whether we'll meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to call the telephone number that is nearer to you. In case you're a current customer, we will assist you in a timely manner with any general and billing issues and with a number of technical matters to save you time and efforts - we are aware of the fact that sometimes it is more convenient to talk with a live person so as to get things done promptly. Of course, some matters simply cannot be managed over the phone, so in such a case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we offer feature real-time phone support for fourteen hours every day. In case you wonder which package is appropriate for your web sites, you would like to find out more about the plan's specifications or you'd like to have any other info about our services, you have the option to call any of the local numbers that we have in the U.S.A., the UK and Australia and our customer support agents will help you. In case you currently own an account, you'll be able to get in touch with us about general and sales issues, although we're usually able to assist with a lot of tech issues as well. For entirely technical issues you will have to use our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the better option when your issue requires more time to be taken care of or it has to be escalated to our sysadmins.