Phone Support in Shared Hosting
All our shared hosting packages offer phone support fourteen hrs per day even on official holidays, so that if you do not have an account yet, you'll be able to call us and learn more about our services or whether we'll meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to call the telephone number that is nearer to you. In case you're a current customer, we will assist you in a timely manner with any general and billing issues and with a number of technical matters to save you time and efforts - we are aware of the fact that sometimes it is more convenient to talk with a live person so as to get things done promptly. Of course, some matters simply cannot be managed over the phone, so in such a case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer feature real-time phone support for fourteen hours every day. In case you wonder which package is appropriate for your web sites, you would like to find out more about the plan's specifications or you'd like to have any other info about our services, you have the option to call any of the local numbers that we have in the U.S.A., the UK and Australia and our customer support agents will help you. In case you currently own an account, you'll be able to get in touch with us about general and sales issues, although we're usually able to assist with a lot of tech issues as well. For entirely technical issues you will have to use our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the better option when your issue requires more time to be taken care of or it has to be escalated to our sysadmins.