A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be replied to within maximum one hour after the trouble ticket or e–mail has been received. If your case requires additional assistance from a system administrator, we’ll direct the trouble ticket or the e–mail to the person on duty, right away then leave a comment to notify you that more time will be needed for reaching the optimal solution. Furthermore if you take advantage of the Optional Admin Services package, any of the server administration services included there will be completed whenever you prefer.
A Premium–Quality Customer Support Service
Our help desk support team will be at your disposal round–the–clock should you require assistance working with our Website Control Panel or with any of the applications that we pre–install for your convenience on the dedicated hosting server. And if you require assistance with all the daily administration tasks on your dedicated web hosting server, you can make use of our Optional Admin Services package, which includes data backup hard drive storage space, weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Our Website Control Panel has been installed by default for every dedicated server. Among its functions is a very useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. The majority of help articles also video versions that show all the tasks that you can carry out in a highly illustrative way. You can find the instructional articles and the video tutorials in the top right corner of each section of the Website Control Panel.